Privacy Policy

SHOEMAKERS of LA

Terms and Condition
‍Shoemakers of LA LLC invites you to read these Terms and Conditions of Service carefully to fully understand SLA’s Website and utilize SLA’s Services. By using SLA’s Website and Services, you accept the following Terms and Conditions of Service. Therefore, SLA advises you to refrain from using SLA’s Website and Services if at any point you think these Terms and Conditions of Service cannot be accepted from your side. SLA’s Terms and Conditions of Service apply to the Services provided through SLA’s Website, mobile applications, or software provided by SLA. SLA may revise these Terms and Conditions of Service at any time without notice to you. Should you have any questions about these Terms and Conditions of Service, please do not hesitate to Contact Us.

‍INFORMATION
ABOUT US
‍Shoemakers of LA LLC (SLA) is the leading platform for offering design and development, prototyping and production services of top quality footwear for brands, designers and retailers globally. In addition, private label consultation services as well as educational materials for shoe designers is available for those who want to venture into footwear and start a shoe business
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‍DEFINITIONS
‍Unless otherwise indicated in these Terms and Conditions of Services, the following definitions shall apply: “SLA” means Shoemakers of LA LLC a limited liability company registered in Los Angeles CA, and our head office is located at 687 S. Clarence St. Los Angeles CA 90023 “Client” means any person or company wishing to place an order with SLA or requesting any of the other Services offered by SLA with an account created via SLA through an email, online request or phone call to establish a service that SLA provides. SLA reserves the right to approve or reject a Client’s request for services, without prior notice. “Development” means the process of customizing a footwear design to develop fit, style and manufacturing process. All custom footwear will fall under development if any design aspect of the Client’s product requires customization in any shape or form. “Style” refers to a design of footwear that has a specific design characteristics designed or assigned to by the client. Any change of any characteristics including but not limited to, design lines, components and any other fit or shape changes on the last or shoe are considered a different design style. “Molds” refer to a resin or aluminum metal mold casing that is used for the process of injection of any heel or sole or shoe component.
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‍ACCESSINGOUR WEBSITE
‍SLA will make any possible effort to limit any downtime, however SLA reserves the right to withdraw or amend the Services provided on the Website without notice. SLA will not be liable if for any reason the Website is unavailable at any time or for any period.
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‍OURWEBSITE CHANGES REGULARLY
‍SLA aims to update the Website regularly, and may change the content at any time. If the need arises, SLA may suspend access to the Website, or close it indefinitely. Any of the material on the Website(including education materials, courses, products on wholesale and retail store etc.) may be out of date at any given time, and SLA is under no obligation to update such material.
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‍OURINTELLECTUAL PROPERTY RIGHTS
‍SLA owns all the licensees of all the material published on the SLA Website, including designs, styles, images, graphics, logos from clients are not part or affiliates of SLA, educational materials, courses, logos from clients are not part or affiliates of SLA. There are protected by international copyright laws and treaties around the world. All such rights are reserved. All the information and quotations you receive from SLA Services are for your personal reference and you may draw the attention of others within your organization to material posted on SLA Website and received from SLA. You must not distribute this information outside your organization, without SLA’s written authorization. You must not use any part of the materials on SLA’s Website for commercial purposes without obtaining SLA’s written authorization. You must not use any part of the material on SLA’s Website to produce copies.
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‍YOURINTELLECTUAL PROPERTY RIGHTS
‍In accordance with SLA’s Privacy Policy, any information or technology shared by the Client and necessary to enable SLA to deliver the Services (e.g. run consultancy sessions, design collections, manufacture the Goods etc.) will be taken under SLA’s custody and not shared with third Parties except SLA’s partners that may be required for delivering the Services. Client retains all right to intellectual property of designs only. Client does not have the rights to SLA’s technology, process of manufacturing and or any other intellectual property rights not concerning to the Client’s design.
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‍FEES
‍Access to the Shoemakers of LA LLC’s Website is free of charge, except for the sections related to educational courses, products and services offered. Prices may change at any time as per SLA’s requirements. All Fees, prices and sales of custom work, custom design, custom development and manufacturing of custom products are non refundable. In the case of a manufacturing malfunction or any manufacturing problem with the end product or service, partial fee may be refunded only after SLA has given the opportunity to fix or remake any manufacturing problem or service with written approval by both parties with clear instructions of the problem to be fixed. All Fees are in USD unless specified in written form. Any fees indicated on the website for services or products are subject to change without prior notice.
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‍CLIENTACCOUNT
‍A Client Account is created when the Client purchases one of the SLA’s Services available on the Website or when someone subscribes to certain materials. SLA reserves the right to approve or reject a Client account or revoke an account that was previously approved, without prior notice. SLA services are not available to minors of 18years old unless with a written approval and waiver by legalguardian.
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‍DEVELOPMENT
‍Development of Footwear with available components:
‍All Developments of shoes are subject to analysis of design, development of Lasts, research and or sourcing of materials and components available in the market (Market available components refer to components that do not necessarily fit exactly to the shoe or design but that convey the idea and there are no minimums or custom molds required to manufacture or purchase) Development is a process of manufacturing a shoe to convey the idea and it is not considered a final Production sample. All developments are considered prototypes and therefore there are no guarantees on perfect fit, structural design including but not limited to last fit, design style lines and patterns, upper construction, stitching, embroidery, silk screen printing shoe components, embossing, logos, lasting, soles, heels, cementing process, finishing, printing, assembly of shoe and components, insoles, shank boards and any component required to beadded to the shoe by the client. All developments will be considered rendered and completed when client submits a formal written Place Order (P.O.) for Duplicate samples or Mass Production order of the same style developed. No further changes or iterations to designs, any components and production processes can be made after final development prototypes are finalized and given authorization and payment for Duplicates and or Mass Production has been submitted. SLA has the right to consider and render any Development process complete at any moment with out written notice. SLA is not held accountable or liable for any design flaws on construction, components including but not limited to, materials, components, construction process, assembly and finishing or changes submitted by client to any design on any developments and processes during and after its completion.
‍Development of Special molds and components:
‍Manufacturings of special components require a mold. All molds are made by third party vendors. SLA is not responsible for the quality of the mold or the result of the item manufactured by such mold. Molds may be requested by client but not guaranteed. Every mold will be considered as per case basis. All molds are subject to approval by client. Client assumes responsibility for any approved mold design and any changes or modifications. No changes or modifications can be made after approved mold has been made. SLA will provide up to one modification to a mold and will present a mock up component for approval before mold is made. Any changes or iterations beyond a first iteration will be subject to an additional cost per iteration. Every mold is per one size/color any additional sizes of any component require additional molds. Molds require a minimum quantity order for production or duplicate samples. Any order below the minimum production for molds created is not guaranteed and or will have a surcharge,

‍Iterations
‍All developments include one iteration of fit per style. Any additional iterations are subject to an additional cost per iteration. Iterations on style lines that are different from original requested design will be considered a new style.

‍Duplicates
‍Duplicates are considered any quantity lower than our minimum order quantity for Mass Production. Duplicates are not considered Mass production items and may differ from Mass production items. Duplicates may be manufactured by hand and as a result they may have imperfections and variations from piece to piece. SLA is not responsible for any variations or imperfections due to the nature of the manufacturing process and will not be liable for any damages there of. SLA is not hold accountable or liable for any design flaws on construction, components including but not limited to, materials, components, construction process, assembly and finishing on any Duplicates and processes during and after its completion. Duplicates may require minimum purchase of components if components are not available in the market or if molds have been made for them. Client is responsible for purchasing a minimum quantity
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‍Mass Production
‍Minimum Order Quantities are required to place a Mass Production order. SLA is not held accountable or liable for any design flaws on construction, components including but not limited to, materials, components, construction process, assembly and finishing on any developments and processes during and after its completion. An approved preproduction sample will be provided prior to mass production. A written approval must be submitted before mass production can begin. Production cannot begin all components and materials are accounted for at the factory. Mass production quality may be different from original sample. Mass production cannot be stopped, paused, or altered at any time. SLA is not responsible for the quality of any delays or changes requested during mass production. Factory visits are not allowed during mass productions due to liability issues.

‍Minimum Order Quantities (MOQ)
‍SLA has the right to change and set new minimum order quantities without written consent or notice. SLA has the right to deny service to any client that does not adhere to the minimum order quantity. SLA is not responsible for any refund of any development if the client cannot fulfill the minimum order quantity. MOQs will be reviewed as per case basis. MOQs are different from molds, components, and production. SLA is not responsible for setting MOQs on third party vendors.



Materials and Components
‍SLA may offer advice, consultation and sourcing of raw materials that will work best for the process of shoe manufacturing. SLA is not responsible for client’s request to change, alter or provide materials and or components. SLA has the right to consider and render any Development process complete at any moment with out written notice. SLA is not hold accountable or liable for any design flaws on construction, components including but not limited to, materials, components, construction process, assembly and finishing on any developments and processes during and after its completion.
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‍TIMEFRAMES’
‍SLA is not responsible for shipping timeframes. Development Development samples do not have a set timeframe. Timeframes for development will be set as per case basis. Timeframes on duplicates are not guaranteed. Estimated timeframes on development samples are subject to change. Order will not be schedule until full payment is in receipt. SLA is not responsible for timeframes if components are missing or defective. SLA is not responsible for third party vendor timeframe deliveries. No rush orders are guaranteed; no exceptions. Molds Timeframes on molds are estimated at 4-6 weeks. Estimated time frames are subject to change. SLA is not responsible for mold-timeframe changes, delays or estimated timeframes. Mold timeframes are handled per case basis. Order will not be schedule until full payment is in receipt. SLA is not responsible for timeframes if components are missing or defective. SLA is not responsible for third party vendor timeframe deliveries. No rush orders are guaranteed; no exceptions. Duplicates Duplicate timeframes are handled per case basis. SLA is not responsible for any delays during duplicate manufacturing. Duplicate timeframes will only be given as estimation. Estimated timeframes are not guaranteed. Order will not be schedule until full payment is in receipt. SLA is not responsible for timeframes if components are missing or defective. SLA is not responsible for third party vendor timeframe deliveries. No rush orders are guaranteed; no exceptions. Iterations Timeframes will be changed subject to client’s request for iterations. Timeframe changes for iterations apply to development, production, duplicates and mold making. Timeframe for iterations are not guaranteed. Order will not be schedule until full payment is in receipt. SLA is not responsible for timeframes if components are missing or defective. SLA is not responsible for third party vendor timeframe deliveries. No rush orders are guaranteed; no exceptions. Mass Production Mass production timeframes are 4-6 weeks and 6-8 weeks depending on percase basis. Production timeframe will depend on factory’s schedule and not on client’s initial payment. Order will not be schedule until full payment is in receipt. SLA is not responsible for timeframes if components are missing or defective. SLA is not responsible for third party vendor timeframe deliveries. No rush orders are guaranteed; no exceptions.

Payments
‍Fullpayment must be submitted before any development and mold-makingorder can be scheduled. Full payment must be made for minimum orderinjected components before mass production can be scheduled. Fiftypercent deposit must be made for mass production to be scheduled.Remaining 50 percent balance must be paid before complete productionorder can be shipped. Paymentmust be submitted via wire transferred SLA approved bank. Companychecks or cashier’s check, all credit card purchases are subject tocredit card transaction fee. Credit card surcharge is subject tochange without notice. SLA is not responsible for timeframes ondevelopment, mold-making, duplicates, or mass production due to latepayment. Any past due invoices are subject to a late fee charge. ShippingSLAis not responsible for shipping orders to clients. Clients areresponsible for incurring shipping costs and import fees associatedwith their order. SLA is not responsible for any delays for shippingprocess, customs, or importing of goods to our warehouse. Clientsmust set the shipping method within 15 days after the ordercompletion. Shipping is not included in any production order .SLA isnot responsible for shipping of components and or samples from thefactory to the client. Shipping estimates will be given per clientsrequest.  SLA is not responsible for any shipping fee changes

‍OUR LIMITATION OF LIABILITY
‍The products displayed on SLA’s Website are documented with the best accuracy possible (high-definition of pictures, accuracy of the technical details, lead times, prices etc.). However, it is not guaranteed to be error-free. If you have any doubt or clarification request, SLA recommends you to use the Contact Us page to get in touch with our team. SLA shall not be liable for any loss, loss of profit, damage, costs, expenses or other claims in any amount outstanding the payments made by the Client. The completion dates are estimates, and SLA shall not be deemed to be in any breach, or otherwise liable to the Client, for delays in manufacturing or delivery.

‍REFUNDAND RETURN POLICY
‍TheServices that can be purchased through SLA are non-refundable and thepayment for the whole amount of the transaction is required upfront.All development and custom production items are non-refundable. SLAhas the first right to fix or replace any custom item before a refundcan be disputed. Refunds can only be given with SLA’s writtenapproval and only after SLA has given chance to fix or replace itemsin question. Refunds will be handled as per case basis and are notguaranteed. Partial refunds may be granted on items that arepartially incorrect or defective with a written approval by SLA.Refunds may take 30-60 days to issue. Notwithstandinganything to the contrary in this contract, SLA shall not be liable tothe Client for any loss of profit or any indirect, special orconsequential loss or damage, costs, expenses or other claims arisingout of or in connection with the delivery of SLA Services orproducts, the manufacturing or supply of the Goods, their use orresale by the Client or their use by any customer of the Client, andthe total liability of SLA for any loss, damage, costs, expenses orother claims which so arise shall not exceed the price of the Serviceand Goods in question.

‍APPLICABLELAW, COURT OF JURISDICTIONLEGALRECOURSE:
‍ARBITRATION:If, in the event that SLA and Client cannot reach mutual agreementsettling a dispute, Client agrees that any and all controversy orclaims arising out of or relating to these Terms & Conditions ofSLA shall be settled by binding arbitration in accordance with thecommercial arbitration rules. Anysuch controversy or claim shall be arbitrated on an individual basis,and shall not be consolidated in any arbitration with any claim orcontroversy of any other party. The decision of the arbitrator shallbe final and not be subject to appeal. The arbitration shall beconducted in Los Angeles, California and judgment on the arbitrationaward may be entered into any court having jurisdiction thereof.Notwithstanding anything to the contrary, SLA may at any time seekinjunctions or other forms of equitable relief from any court ofcompetent jurisdiction. FALSE CLAIMS AGAINST SLA: Client agrees toindemnify and hold harmless SLA, its officers, directors, employees,suppliers, and affiliates, from and against any losses, damages,fines and expenses (including attorney’s fees and costs) arisingout of or relating to any false claims including, but not limited to,alleging violation of state or federal law, or any social media oronline websites intended to harm the reputation of SLA

FORCEMAJEURE
‍SLAwill not be responsible in any manner for any loss or damageoccurring as a result of forces beyond its control, including,without limitation, natural catastrophe, war, pestilence, labordispute, telecommunications disruption, or any other matter, cause orthing which such parties do not directly control.

‍TRADEMARKS
‍SLA,the Shoemakers of LA LLC logo, all images and text, and all pageheaders, custom graphics and button icons are service marks,trademarks and/or trade dress of SLA. All other trademarks, productnames and company names or logos cited herein are the property oftheir respective owners. All right reserved.

‍ACKNOWLEDGEMENT
‍Byusing SLA’s Services or accession the SLA Website, you acknowledgethat you have read these Terms and Conditions of Service and agree tobe bound by them.UpdatedAugust 1st, 2017